> Content index: https://quillly.com/docs/llms.txt > Canonical page: https://quillly.com/docs/analytics-visitors --- title: Visitor journeys: the Users list and each visitor's path description: See who visits your site in the Users list, open one visitor's full path of pages and goals, and trace visitor journeys to a goal in the Journey tab. keywords: visitor journeys, visitor list, identified users published: 2026-09-24 updated: 2026-09-24 url: https://quillly.com/docs/analytics-visitors word_count: 873 --- # Visitor journeys and the Users list > See who visits your site in the Users list, open one visitor's full path of pages and goals, and trace visitor journeys to a goal in the Journey tab. Canonical: https://quillly.com/docs/analytics-visitors Published: 2026-09-24 The **Users** and **Journey** tabs show the people behind your numbers: who visited, what they read and which goals they completed. This page shows how to open one visitor's full path, and how to trace visitor journeys that end in a goal. ![The Users tab in Quillly Analytics, listing visitors with their first visit, system, activity and last visit, and a Customer badge.](https://quillly.com/serve/v1/019c64a2-a62f-7793-aa68-2c78316d3309/images/fc990e453fc8f3712251067a84371dc3c2d3313c.webp) ## The visitor list Open **Analytics** and scroll to the visitors card. It opens on the **Users** tab. [Open Analytics](https://quillly.com/dashboard/analytics) The visitor list shows up to 100 visitors whose latest visit falls in the date range, most recent first. Its columns are **Visitor**, **First seen**, **System** for the browser, operating system and device, **Activity** for their sessions and pages over all time, and **Last seen**. - **Identified users** show the name and email your site sent with `qa('identify', …)`, with a **User** badge. The badge turns to **Customer** once they complete a conversion goal. [Track goals and conversions](https://quillly.com/docs/analytics-goals) shows how to send both. - **Everyone else** gets a made-up name, such as "Quiet Heron", with their country under it. The same visitor keeps the same name everywhere on the page, and their real ID is never shown. On sites where Quillly serves pages, a strip above the list shows how people read: **Scroll depth**, **Read completions**, **CTA clicks** and **Outbound clicks**, plus chips such as internal links, return visits and shares. Those come from the pages Quillly serves, because the tag on your own pages doesn't record scrolls or clicks. ## Open one visitor's path The path works much like the [user explorer in Google Analytics](https://support.google.com/analytics/answer/9283607): one person, every page and goal, in order. ### 1. Click a person Click any row in the **Users** or **Journey** tab. A drawer opens with that visitor's profile on the left and their path on the right. ### 2. Read the profile The profile lists the visitor's device, browser, screen, location and source, then their first and last visit, sessions and pages. A **Customer** badge marks people who converted. **Parameters** lists the metadata their goals carried, such as `plan: pro`. ### 3. Read the path The path groups events under a band for each day, newest first. Click **Newest first** to switch to **Oldest first**. ![The visitor drawer for Maya Patel, with her profile on the left and her path of page views and goals grouped by day.](https://quillly.com/serve/v1/019c64a2-a62f-7793-aa68-2c78316d3309/images/b509da89797d4981c6d8242cf669e3d15a1afbc7.webp) Each row has a time and what happened: **Viewed page** with the path, or **Triggered event** with the goal's name. On pages Quillly serves, you also see reading activity such as **Scrolled**, **Finished reading**, **Clicked a CTA** and **Copied a code block**. **Show older events** loads the next 100, as far back as Quillly keeps events: 90 days. ### 4. Copy the path Click **Copy** to copy the whole timeline as text. It pastes cleanly into a support ticket, a note or a chat with your AI assistant. ## Trace visitor journeys to a goal The **Journey** tab starts from a goal and shows the people who completed it, with the path that led there. ### 1. Open the Journey tab In the visitors card, click **Journey**. It opens on your busiest goal. ### 2. Pick the goals Click **Goal:** and pick one or more goals. You can pick up to five, and a person must have completed all of them in the date range to appear. **Search goals** filters the picker when you have many. ### 3. Read the visitor journeys The table lists up to 30 people, most recent completion first. **Search visitors** filters it by made-up name, country or referrer. - **Visitor**: the person's made-up name and country. - **Referrer**: the site that sent their first visit, or **Direct**. - **Time to complete**: how long they took, from their first visit to the goal. - **Completed at**: when they completed it. - **Trail**: a dot for each page view, with goals in colour. Click the row to open their full path. The trail goes back before the date range when it needs to, up to their 300 most recent steps. ## Identity and privacy How long Quillly can follow visitor journeys depends on the visitor ID. In the default cookie mode, a returning visitor keeps the same ID for months. In cookieless mode, the ID changes every day at midnight UTC, so the same person appears as a new visitor each day. [Cookies or cookieless](https://quillly.com/docs/analytics-privacy) compares the two. > [!NOTE] > Names and emails you send with `qa('identify', …)` are [personal data](https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/personal-information-what-is-it/what-is-personal-data/what-is-personal-data/). When you copy a card as an image, Quillly replaces them with dots. ## Common questions ### Why can't I find a visitor who came last month? The visitor list shows people whose latest visit falls in the selected range. If they came back since, pick a range that includes their latest visit, or widen it to the last 90 days. ### Why does the same person appear twice? A new browser, a cleared cookie or cookieless mode gives the same person a new visitor ID. Calling `qa('identify', …)` shows their name on each ID, but it doesn't merge the two rows. ### Does the path show how long someone stayed on a page? Yes. **Time on page** rows show how long the visitor was active on a page, both on your own pages and on pages Quillly serves. The tag sends them when the visitor moves to another page or leaves. ## Related - [Track goals and conversions](https://quillly.com/docs/analytics-goals): send goals and identify users. - [Build a conversion funnel](https://quillly.com/docs/analytics-funnels): count how many people reach each step. - [Cookies or cookieless](https://quillly.com/docs/analytics-privacy): how the visitor ID works in each mode. - [Read the Analytics dashboard](https://quillly.com/docs/analytics-overview): the rest of the page.